Frequently Asked Questions
Everything you need to know about your plumbing project supplies.
How do I know if a part is compatible with my existing plumbing?
We provide detailed specification sheets and compatibility guides on every product page. If you are still unsure, our technical support team can help you identify the right fit based on your current pipe dimensions and material.
What is your return policy for installed fixtures?
Items must be in their original, uninstalled condition to qualify for a full refund. Once a fixture has been installed or had water run through it, we can only offer returns in the event of a documented manufacturer defect.
How long does shipping take for heavy items like sinks and toilets?
Standard shipping for oversized items typically takes 5-9 business days. These items are shipped via specialized freight carriers to ensure they arrive without cracks or damage.
Do your products come with a warranty?
Yes, all Easy Plumbing products carry a minimum 1-year manufacturer warranty. Many of our premium faucets and valves feature limited lifetime warranties covering leaks and finish defects.
Do you offer professional installation services?
While we provide the high-quality hardware, we do not perform installations. We recommend hiring a licensed and insured plumber to ensure your products are installed according to local building codes.
What should I do if my order arrives damaged?
Please inspect your package upon delivery. If you notice any damage, take photos and contact our support team within 48 hours so we can arrange a free replacement immediately.